Shipping Questions

Q: How Much Is Shipping?

We do our best to keep our shipping charges low. We currently use UPS and USPS shipping rates which are based on weight and size of your shipment.

Q: Do You Provide International Shipping?

We currently use UPS and USPS shipping rates which are based on weight and size of your shipment.

Keep in mind also that each county has its own customs, regulations, duties and taxes, none of which PND Enterprises, INC, and its affiliates are responsible for. It will be the responisibility of the receiver to cover these additional costs OR in the event that customs denys your package, the losses. We will not accept shipments to be returned back to us.

Shipments are made via USPS Postal Service, and do not come with any tracking information. Other methods of transport may or may not be additional costs.

Q: What If My Order Is Heavier Than 20lbs?

UPS and USPS weight based shipping rates apply.

Q: When Does My Order Ship?

Orders ship usually 1-2 business days after your order has been completed. Business days do not include weekends or holidays. If you order after 12pm on Friday, that is also not considered a business day. From time to time, inventory control on our website is not 100% accurate with what we have in the wherehouse. You will be notified via email about any shortages or if we can find you a suitable alternative. We will NEVER change your items purposely without your consent.

Q: Do You Ship To Alaska, Hawaii, or Military APO AE Addresses?

Yes, we do offer services to these locations, using USPS only. Please remember that USPS shipments do not provide tracking info.

Q: How Long Until I Receive My Order?

Shipping from our facility usually takes from 4-5 business days to anywhere in the continental United States. We ship UPS Ground or USPS Priority on all shipments, and from time to time there are exceptions to the shipping time frame.

If your order is going to Alaska, Hawaii, or APO/AE we use USPS Priority Mail to ship your items. Alaska and Hawaii may also see packages in about 4-5 business days.

APO/AE shipments have absolutely no guarantee of receiving. There is no time frame, and no exceptions. If you are military personnel expecting shipments from the States to an outside military location, keep in mind any lost packages and damaged packages are not our responsibility nor do we have any way of reimbursing you or ourselves from the United States Postal Service.

Q: Do You Provide Rush Shipping?

If you need items rushed to you, you can either email us after you place your order and we will do our best to accomodate you. It is recommended to first contact us to find out that your product is in stock and when we expect to ship your items. Just because you place your order today, doesn't necessarily mean we will process and ship today. If you absolutely need your items tomorrow, we will do our best if it is possible.